In our recent CIO and IT Leadership survey nearly two thirds of respondents stated that cloud has been a huge focus for IT leaders over the past 12 months.
However, making the case for change within the organisation has always been challenging. Our Technology & Architecture lead, Vishal Patel, looks at why this is and recommends how best to create the case internally.
Why is it difficult to make the case for change?
Cloud services offer huge potential benefits to the business ranging from flexibility, agility, reliability of service and freeing up capital by moving to an Opex model. One of the challenges IT departments often find is trying to get a business case to stack up, especially when it is competing with other initiatives within the portfolio. Cloud projects may not always show a positive direct commercial case as the biggest benefits can be more intangible and difficult to quantify, for example, how do you quantify the ability for the business to be able to inherit new features and changes automatically?
Companies, or business areas, that have successfully implemented business capabilities in the cloud have become nimble and innovative. They are able to implement new services or additional environments with little effort, leveraging the Cloud provider expertise and reducing the burden on their own internal resource.
The recent COVID-19 pandemic has been a great example of how organisations that are using Cloud services have been able to deploy new applications, tools and services to enable their staff to work from home, maintain their supply chains and even shift their business models to adapt.
Contact centres are a good use case of how the cloud has helped organisations gain an edge over competitors who are predominantly on premise. Cloud based contact centres enabled agents to work from home with minimal disruption and allowed them to scale more easily to meet additional demand from their customers.
Find out more about our Technology and Architecture capabilities here.