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Helping Streamline Business Capabilities And Processes To Deliver Digital Services

Friday 04 December, 2020

Designing a new Digital Transformation Strategy for a large Financial Services organisation.



The client, a large financial services organisation, was undergoing significant change. To fully realise this transition, the client had three major challenges to overcome:

  • Significant process duplication, complexity, and technical debt in the core consumer credit division and systems
  • Unacceptable risk & excess cost of support and change hampered the organisation’s ability to deliver digital services to employees and customers
  • A need to streamline business capabilities to their relevant product lines, to assist in achieving digital transformations proposed by the architecture roadmap.


Coeus' approach and industry-standard techniques were used to create a capability map of the business, which was then developed through a series of collaborative workshops. In addition, a current and target state architecture was developed in partnership with the Business and Technology teams and a future state cost and benefit model that looked at skills, technology, licensing and potential customer benefits.


Coeus developed a full roadmap to begin a £10m transformation, delivering circa £49m in value over 3-5 years.

Coeus successfully guided the client in simplifying the operating landscape and delivering:

  • Improved Customer Self-Service and processes
  • Simplified Governance & Compliance
  • Simplified Technology Landscape
  • Reduced Cost To Serve across Business and IT
  • Reduced Cost of delivery of change

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