A capability and process led approach to an IT and business transformation for a large European automotive services company.

Challenge

The client was set to embark on a transformation journey required for a new solution landscape, replacing a 30-year-old core system which serves a range of functionality that cross between customer relationship (CRM), resource planning (ERP), and warehouse management (WHM). Coeus assisted the client in:

• Documenting the capabilities of the business, optimal target state processes, and key solution requirements
• Establishing the overall solution reference architecture and a high-level target architecture
• Mapping possible solutions, including a market scan of possible system integrators
• Providing input to an overall roadmap and change plan, and developing the business and investment case

Approach

Coeus adopted a pragmatic approach towards the transformation journey by:

• Developing a Technology Vision aligned to the Business Strategy
• Developing a tailored multi-tier capability model of the business
• Mapping the current business processes, and developed optimised target processes factoring in best practices through workshops and floor walks
• Developing a state-based view of the recommended enterprise architecture, enabling an optimal future state, overlaying processes, applications, integration, data & infrastructure
• Producing a high-level change roadmap to achieve the target architecture, whilst providing a clear view of resources and efforts needed to drive change
• Conducting a market scan for a long list of system integrators capable to deliver the required change programme

Outcomes

Coeus ultimately assisted the client in achieving:

• A simplified & highly optimised process model, removing overlaps & duplicated processes across the business (from 103 processes down to only 32 highly optimised processes)
• A detailed review led to a clearer scope for functionality and a modular solution approach, resulting in an improved system integration and the ability to procure the precise functionality required to meet business needs
• The business case proved the new solution landscape delivers key benefits and value across the whole business of c.£4m, from reduction in effort due to process automation, through to greater margins due to price flexibility and an improved speed to quote & order

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