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Computer Weekly: Service Management - Too Important To Outsource?

Tuesday 17 June, 2014

Ben Barry, Director of Coeus Consulting, writes in Computer Weekly about the risk of outsourcing SIAM. Many IT leaders are increasingly coming round to the idea that sourcing services from one or more providers might be the best way to go. But should businesses outsource the management of suppliers to one of the suppliers themselves? A real poacher turned gamekeeper.

"Service Integration and Management or SIAM as it is referred to is in vogue. With large numbers of suppliers offering different services and a propensity for CIOs to multisource makes supplier management an important and time consuming task…"